Komunikasi Organisasi di Kantor Pelayanan Pajak Daerah (KPPD) Kota Yogyakarta

Abstract

Organizational communication is an important aspect that affects organizational performance. The Yogyakarta City Regional Tax Service Office (KPPD) is a government agency that provides services to the public related to the payment of motor vehicle tax (PKB). This study aims to determine how organizational communication takes place in the Regional Tax Service Office (KPPD) of Yogyakarta City. This research is a qualitative descriptive study. The aspects studied include communication patterns that take place in the KPPD of Yogyakarta City. The results of the study indicate that effective communication has been well established among organizational units/departments in the KPPD of Yogyakarta City. The flow of communication flows smoothly using various media.